From Complexity to Clarity: Sked24 Optimizes Scheduling with FlexRule

Founded in 2015, Sked24 is a cloud-native scheduling and patient management platform that handles millions of appointments across clinics and hospitals in Latin America, North America, and Europe. It streamlines patient-provider interactions with a rules-driven engine, multi-channel access, and AI-powered tools, delivering smarter, personalized, and scalable healthcare scheduling.

Every healthcare provider Sked24 serves struggles with complex booking rules:

• Services varied by specialty or channel.
• Patients had individual constraints (e.g., insurer, age, gender).
• Physicians and patients often require specific preparation.
• Data-driven optimizations (e.g., revenue segments) were complex to apply.

Legacy logic was static, buried in code, and relied heavily on IT, limiting agility and personalization.

Sked24 adopted FlexRule’s Open Decision Intelligence Platform to make booking decisions dynamic, transparent, and rule-driven.

Core enhancements:

• Granular Rule Engine: Enforces real-time booking validation (like max appointments, prep needs, channel suitability).
• Segmentation-Based Optimization: Activates or hides slots based on patient attributes (e.g., insurer, payment method, date).
• Dynamic Slot Generation: Presents only valid, tailored time slots per patient, per context.

Faster, smarter, scalable scheduling:

• Booking decisions are now dynamic and adaptive, not hard-coded.
• Providers and patients get relevant, prep-aware slots every time.
• Revenue logic (premium segments, payment types) is automatically enforced.
• Business agility: New rules roll out fast, with no code changes, no IT bottlenecks.

• Challenge: Static, complex appointment logic buried in code.
• Solution: FlexRule delivers a rules-based platform that transforms booking into intelligent, contextual, and agile decision-making.
• Result: Tailored, efficient, revenue-conscious scheduling—driven by business logic, not code.