Organizations across the world are adopting RPA (Robotic Process Automation) into their projects widely as a part of digital transformation. However, 30% to 50% of initial RPA projects fail, according to an EY study, leaving risks and chaos in organizations. One of the major causes can be RPA’s mimicking-only focus. It requires an external decision to start and then leaves another system or a person to take the decisions afterward.

Automating a business process is more complex as it involves different operational decision-making and RPA is not capable of being a part of decision automation. It fails to make any optimized and situation-aware decisions.

In an organization, it does not matter whether a bot is making a decision or a human. In the end, the purpose should be making optimized and situation-aware decisions efficiently and accurately. As a result of not understanding this purpose, companies are not able to maximize the returns on investment in RPA in the first place and achieve business value.

Next Generation RPA: Optimised and Situation-aware Decisions by Robots

Fully automated decisions with robots may contain multiple steps. For instance, it may require connecting to a rule engine, or take inputs from analytics. We should be able to determine what is the optimized way of making decisions which will save time, cost, and energy.

The example below demonstrates how robots can help in making a decision on which technician is the best for a given task.

The list of technicians is stored in an Excel file. Once we receive customer data including the customer location, the best technician is selected according to the distance from the customer, rating, and experience level. Finally, using FlexRule’s decision robotics, the results will be written to an Excel file.

The following image shows how a robot has become a part of the complete decision-making process.

Decision robotics in decision making

If we take a closer look, once the list of technicians is created using a DRD, the whole business process automation completes by writing the list to an Excel file. There is no need for a human to manually create an Excel file and copy the results.

Automate excel file creation

The Advantages of the Next Generation RPA

The following advantages of these robots can be highlighted.

  • Mimics human actions as a part of the decision-making
    This is the main advantage you have seen in the above example scenario as well. You will not need to train a bot to fill a form and then decide what to do next. The bot is smart enough to continue and go ahead with the next decision.
  • Easy to understand
    Unlike RPA where the bot does a few tasks and then a human has to pick it up from where the bot left, robots know where it sits on the business automation process making it easier to understand. These bots know from which decision it began and what decision it will be making next.
  • Easy to maintain
    Since there is no scripting, and knowing the bot’s position in the decision-making process, it is easier to maintain.
  • Scalability
    Robots are compatible with web, excel as well as windows applications. You can attach this with analytics and a rule engine. This vast range allows you to integrate it easily in your application and scale, as necessary.

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Automating decisions is complex as it involves multiple steps. With the help of these robots (Next Generation RPA), organizations can make optimized and situation-aware decisions efficiently and accurately without sticking to one technology, method, or person, unlike traditional RPA where it leaves you in the middle of the business process after completing some repetitive tasks. This is the way of involving robots with analytics, and rules engines in a business process to make smarter decisions minimizing human interactions. In the end, it gives the human workforce more time and energy for creativity and innovation.

Published December 3rd, 2020 at 07:23 am