ST⛔P choosing tools (any tools) on behalf of other teams!

📨 We often get too many inquiries from technology teams that they want to empower non-technical people with a tool that allows them to take care of business rules themselves. By non-technical or business folks, they mostly mean operation or SME teams.

🤔What is the problem? The process of delegation! Let me explain. When we go to a meeting to understand the challenges they (business folks, i.e., operation and SME) want to address, they do not attend those meetings. The technology team looks at the tool from their own lens and judges whether or not a tool is suitable for business folks.

This has to STOP. Folks from the business side must attend those meetings, and the technology team must involve the operation and SME teams from the very beginning.

You might ask why❓Because this is wrong on so many levels:
🔸The technology team (I consider myself part of that team) has a very specific way of looking at problems! They look from the technology lens, which mostly becomes a set of non-functional requirements (performance, deployment, etc.) in the context of choosing tools to empower business folks.
🔸Some non-functional requirements are very subjective by their nature. That means one cannot judge the suitability of them for others. Take, for example, “ease of use”. How can a tech lead/architect say if any tool is easy for someone else in the operation or SME team? They may assume, but they don't know.

🚩Essentially, this process is doomed to fail. If the tool is good based on the technology team's understanding, it does not guarantee success for the operation and SEM team. If the tool is rejected based on the technology team's view, it does not mean it would not be a perfect fit for operations and SME teams. Either way, it is a waste of time and effort for your organization.

✨How should you go about choosing the tool? Use Decision-Centric Approach®! (Yes, you read it right)
1️⃣ Create a decision model that represents what is important from different team members' points of view.
2️⃣ Each team member will then judge that area (decision unit) explicitly and individually.

💣This Decision-Centric Approach®, which is based on Daniel Kahneman's studies, will ensure avoiding bias and minimizing the noise when making decisions based on judgments. In this case, the decision is the best choice of tool to empower the non-technical team in your organization.

#decisioncentric #decisionintelligence

Posted here.

Published April 1st, 2024 at 07:30 am