💢Shifting the authority for change and deployment schedules of Business Rules is a critical success factor for organizations.

For instance, #insurance is inherently rule-driven, and while software development and IT teams understand the concept of rules implementation with a BRE, their approach often differs significantly from the perspectives of #underwriting, #claims, #adjudication, #pricing, #products, and #risks teams.

⚠️ In technical teams, business rules management often means integrating a BRE to facilitate easier rule changes. However, these rules and engines remain deeply embedded in the systems built by these teams. Additionally, rule modeling frequently relies on the same general-purpose programming languages used for system development, offering only limited configurability.

What’s the problem with this approach?

🔸 Rule management remains confined to software development and IT teams.
🔸 It still demands a high level of programming/coding expertise.
🔸 The life-cycle of rules is tightly coupled with software, processes, and system releases.

So, what does good look like? What should insurance providers aim for? They should aim to manage business rules outside the software development and IT teams, effectively separating the life cycle of rules from processes and systems. This enables non-developers to create, adjust, enhance, and implement business rules across various processes and systems.

However, there are several challenges ahead:
🔸 Building trust between software development, IT teams, and other teams (non-technical, SME, and ops) for complex change management.
🔸 Ensuring changes are deployed in a secure and controlled manner.
🔸 Overcoming the fear of losing control within IT and software development.

🚀However, when done correctly, it will reduce the burden on software development and IT teams, allowing them to focus on strategic priorities. It empowers SMEs and operations teams to manage change, enabling quicker and more frequent responses to business needs. #agile #developers

#insurance #banking #financialservices #government #health #transportation

Posted here.

Published June 19th, 2024 at 07:30 am