Do N🚫T confuse a Decision-Making Process with a Decision Model! (Decision vs Process)
A decision-making process will rely on many decision models to decide what to do next, how to route a case, what action to take, which document to send and etc. You can think of the process the muscle that takes the action, and the decision the brain to define what to do.
💡In a good decisionintelligence platform you have both, the decision modeling capability and orchestration capability. They are not substitute to one another.
Business decisions are complex and more than likely require multiple steps to create results and conclude an outcome. When multiple steps are involved in concluding a result and creating an outcome, it is very ❌tempting to use a process model if you are coming from process mapping background.
This is an ongoing 🤜battle🤛I see in online communities.
💥What's alarming is seeing vendors without decision modeling promoting process modeling for modeling business decisions, pretending they are the same!
In short form last week:
* A process is about “how” things get done. It depicts orchestration and brings things together at the right time.
* The decision depicts the reasons behind it. The “why” and “what” of a scenario (e.g. process). Why things should be done in a particular manner.
Last week, I compared them from intent, and I was asked for a side-by-side comparison.
Learn more how they are compared side-by-side at 👇https://lnkd.in/gnNNNvQn
–
Follow “The Uncle of DI” if you’re looking for unfiltered insights into DecisionIntelligence, AI, and DecisionAutomation. Hit the 🔔 on my profile to get notified about my daily posts.
Posted here.
Published August 19th, 2025 at 07:30 am
