mLeasing faces constant pressure from market dynamics and heavy competition that added to the complexity in the new product implementations. In addition, due to the complexity, the average turnaround time was three months, costing them valuable market share and resulting in a significant investment in IT. These factors necessitated innovative technology to stay ahead of the curve.
They were challenged by different aspects:
- High dependability on the development team every time they planned to introduce a new service line or change the parameters for a product for a particular type of customer
- The need to transform old system architecture to respond to market and business changes much quicker and deliver products incorporating dozens of parameters that change frequently too.
- The decision process requires a good knowledge of all possible scenarios that required them to implement all the complicated configurations, exceptions, exclusions, deviations, etc. into their system. This could be very confusing and difficult to manage for the users.
- Automating the whole leasing process to manage even small transactions too.