⛔STOP celebrating data-driven mindset and BI CoE too soon. The Center of Excellence for BI is a symptom, not a solution.
Here’s the reality💥 Actionable Insights ≠ Decisions
In many large insurance and financialservices companies, the establishment of a BI Center of Excellence (CoE) is seen as a milestone of maturity in the datadriven mindset. But it often reveals something deeper:
Organization have stuck in the “last mile of analytics”.
🚩Despite tens and hundreds of thousands of reports and dashboards,
* Decisions are inconsistent.
* Actions are delayed.
* Outcomes are lagging.
The BI team becomes a service provider, producing endless views of data without closing the gap to decisions.
A dashboard doesn’t drive action unless logic and context are modeled and operationalized.
A Center of Excellence for BI alone doesn’t reduce decision latency, on the contrary it often amplifies it.
What's missing? A shift from data-driven insight to decision-centric approach.
That's where Decision Intelligence comes in to explicitly model decisions and proactively operationalize them as a result it bridges the gap between insight and action.
It's not about killing BI.
🚀DI is the upstream that processes datasets, executes decisions, reflects results into processes and systems, and drives outcomes. One operationalized decision model will render up to 100 dashboards and reports obsolete.
💣BI gets you insights. DI gets you outcomes.
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Published September 16th, 2025 at 07:30 am
