In today’s market, most process automation and robotics platforms lack decisions capabilities. Despite the fact that what businesses need today is a Decision Centric Automation. What is a Decision Centric Automation platform and how is it different?
There are many routine business decisions that are repetitive and ideal candidates for automation. In so doing, you can improve your response time, streamline your workflow, and minimise your compliance risk. This is what we like to refer to as the ‘Decision Management Benefits’ of automation.
Focusing on business decisions instantly allows you focus on a broader picture; Business Agility, Real-time Decisions, Business Decisions Optimisation, and IT/Business Collaboration.
Using FlexRule’s decision automation capability will allow you to apply a real time decision making component to your day-to-day operations, without the need for constant human intervention. This not only frees up staff for less routine tasks, but adds an agile component to your entire operation. This is the ‘low hanging fruit’ that today’s advanced technology can so capably handle. It results in process and decision optimisation and also change management capabilities that will enable you to realise a rapid return on investment.
Business Agility led by Domain Experts and Analysts
When we talk about business agility in this context, we are referring to the capability to separate your business decisions and rules from your systems (i.e. applications, processes, etc.). In plain English, this gives the business an ability to quickly respond to new market conditions without having to involve IT every step of the way. In other words, your analysts can maintain the decision logic themselves, using an intuitive, and sophisticated user interface.
FlexRule’s business decisions management capability means that not only do you have access to a stream of data and business events that can be quickly analysed in order to identify potential risks and opportunities, and you also have the ability to make real-time decisions based on changing market conditions.
When you can easily define and automate business decisions that govern routine day-to-day operational activities, you open the door to process improvement across the board. Not only do your standard metrics improve, but your human capital can then focus on more complex tasks.
Automation Platform with a Decision Management Capability Makes Perfect Sense.
FlexRule brings the best of both worlds together; decisions management and process automation. For example, you might use this FlexRule’s automation platform to automatically determine insurance eligibility, calculates a premium, screen a potential patient, approve a car loan, diagnose a condition, or a host of other tasks that are ideally suited to automation. These tasks can be accomplished in seconds, without the need for human intervention. This could, for example, significantly reduce calls into your contact centre, freeing up agents for more complex tasks. It could also help to ensure compliance with the ever changing regulations in the insurance and banking industries.
FlexRule’s Decision Centric Automation Platform not only automates business decisions logic but also do the actual work; going across boundaries, organizations, connecting systems, accessing data and services, and collaborating within processes to make things happen.
Using FlexRule’s Decision Centric Automation Platform for routine tasks also eliminates the possibility of human error through misinterpretation. Analytics enabled platform which allows recommendation and suggestion of the “next best thing” to customer and users in real time. Automation that will automate tasks, processes and workflows end-to-end, whether they need process flow orchestration or Process Robotics Automation (RPA). All of them come together around “Business Decision” and by thinking about decisions and automating everything around them you can realise instant benefits of Decision Centric Automation platform.
Decision Centric Approach
Decisions should be center of all kinds of automation. But in summary:
- BPM/Workflow: Orchestrate systems and human interactions and implement organizations processes and should not embed business decisions.
- RPA: Automates the integration between applications where more appropriate integration is not available (i.e. service later or data layer)
- AI/Analytics and Machine Learning: Uses data to create autonomous agents to automate decision logic, but there is no guarantee to be aligned in compliance, regulations and policies. They will miss the link on how they can interact with each other and they will not address how they are aligned with the organization’s business decisions.
- Business Rules Management System (BRMS): Automates and manages business rules execution and they definitely suffer from lacking of decision transparency, traceability and much more that is discussed at big bucket of rules problem. And better approach is to go with business decisions rather than rules.
To address these challenges, any automation should have the Decision Centric Approach to addresses business capabilities in its core.